Refund Policy

Overview

At BtecLearn, we are committed to providing high-quality online courses and ensuring that our learners have a seamless and enriching learning experience. However, we understand that sometimes a course may not meet your expectations. That’s why we offer a flexible refund policy to ensure customer satisfaction while maintaining the integrity of our platform.

Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The refund request is made within 7 days of course purchase.
• You have not completed more than 20% of the course content.
• The course was purchased directly from BtecLearn.com (Refunds are not applicable for third-party purchases).
• There was a technical issue or billing error that resulted in an incorrect charge.
• The course did not match the description or promised learning outcomes.

Non-Refundable Situations:

• Refund requests made after 7 days from the date of purchase.
• If you have completed more than 20% of the course.
• If the course was purchased during a discounted sale or promotional offer.
• If you simply changed your mind or no longer wish to take the course.
• Refunds will not be issued for subscription-based courses after access has been granted.

2. How to Request a Refund

If you meet the eligibility criteria, you can request a refund by following these steps:

1. Send an Email: Contact our support team at [email protected] with the subject line "Refund Request – [Your Course Name]".
2. Provide Details: Include your full name, registered email, purchase date, course name, and reason for the refund request.
3. Review & Processing: Our team will review your request and respond within 5-7 business days.
4. Refund Approval: If your refund is approved, the amount will be processed back to your original payment method within 7-14 business days.

3. Refund Processing Time

• Refunds are typically processed within 7-14 business days from the date of approval.
• The time for the amount to reflect in your account may vary depending on your payment provider (Credit Card, PayPal, Bank Transfer, etc.).
• If you do not receive your refund within the expected time, please contact your payment provider before reaching out to us.

4. Course Cancellations & Subscription Refunds

• One-Time Course Purchases: Refunds are applicable as per the above-mentioned eligibility criteria.
• Subscription Plans: If you have a monthly or annual subscription, you can cancel anytime, but refunds will not be provided for unused portions of the subscription. You will retain access until the end of your billing cycle.

5. Technical Issues & Duplicate Payments

If you experience technical issues that prevent access to your course or if you were charged twice for the same course, please contact our support team immediately. We will investigate the issue and process a refund if necessary.

6. Changes to Refund Policy

BtecLearn reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact us: